Product and account help
Include your account email, the workflow or feature involved, and what you expected to happen.
Customer support
How can we help?
Email our team for account, product, billing, refund, or security assistance. We aim to respond within two business days.
Email support@pointer.runBilling and refunds
Include the invoice or transaction number. Never send full card details by email.
Security reports
Use the subject “Security” and include steps to reproduce. Do not include live credentials or customer data.
Implementation guidance
Tell us which repository, coding client, framework, or API flow you need help connecting.
Business hours
Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding U.S. federal holidays. Service monitoring and security triage continue outside these hours.